Thank you for working with Kodexa. To streamline support and ensure prompt handling of your concerns, please follow the instructions below when contacting our support team.
Where to Send Your Email
Please send your message directly to:
Do not include other Kodexa email addresses (e.g., team members or project contacts) in the To: or CC: fields.
This ensures that your message is properly tracked, routed, and resolved through our internal support system.
What Happens Next
Once we receive your email:
Support Intake
Your message is captured and logged automatically in our support system (Intercom).
Internal Routing
Our support coordinators review your message and route it to the appropriate internal team or individual.
Response & Resolution
You will receive a reply from a Kodexa team member. All communication will continue through the same email thread for consistency and tracking.
ℹ️ Need to Follow Up or Reply?
Please simply reply to the same thread. Our system ensures continuity and proper routing for all follow-up messages.
If you have any concerns or experience issues with the support process, you may escalate by.