Overview
Each organization's Kodexa Environment has a dedicated status page that provides real-time information about system availability and ongoing incidents. These status pages are accessible via organization-specific URLs in the following format:
{OrganizationName}-status.kodexa-enterprise.com
The status page URL should be distributed to all relevant personnel within your organization for quick reference during potential service disruptions.
Checking System Status
Before reporting any issues, please check your organization's status page first to determine if there are any known ongoing disruptions. The status page will display:
Current system status
Active incidents and their impact
Scheduled maintenance windows
Real-time updates on incident resolution progress
Reporting Critical Issues
When to Report an Issue
The "Report Issue" feature should only be used for critical environmental issues that affect system functionality or accessibility. This feature is not intended for:
General user support questions
Feature requests
Training inquiries
Non-critical operational questions
Only use the incident reporting system for issues not already reflected on the status page
For non-critical support needs, please use your organization's standard support channels
How to Report an Issue
Click the "Report Issue" button on your organization's status page
Enter the supervisor access code when prompted (distributed to designated supervisors)
Provide detailed information about the issue, including:
Description of the problem
Time the issue was first observed
Affected systems or functionality
Steps taken to reproduce or resolve the issue
Response Process
Once an issue is reported:
A team member will respond as quickly as possible
If the issue is confirmed as a critical incident, it will be declared and tracked
The status page will be updated to reflect the incident status
Regular updates will be posted until resolution